WHAT DATA DO WE COLLECT?
The data you send us voluntarily
When you fill out a form to order a service, Tourisme Maya collects personal information about you that you have agreed to share with us. Personal information includes in particular your email address, as well as information concerning you and your accompanying persons, including surnames, given names, telephone numbers, postal and electronic addresses, as well as the notices you can leave on the site. When you transmit your credit card information, we suggest that you save your data in order to facilitate any subsequent transactions performed on the Site or the Applications. In case of agreement on your part, are kept only the expiration date of your bank card as well as a bank transaction identifier. This information can be used for payment later, via our secure payment platform.
Your navigation data
WHAT DO WE DO WITH YOUR DATA?
The personal data collected concerning you are processed electronically for the following purposes:
Processing your order
When you have placed an order on the site, the personal data necessary for the processing of your order are communicated to Tourisme Maya providers concerned by your stay (hoteliers, airlines, tour operators, receptives, etc.).
In addition, these data are also processed for the monitoring of the customer relationship as well as for the accounting needs of Tourisme Maya (your invoices).
Sending communications about the service offered by Tourisme Maya
Tourisme Maya sends you several types of emails:
• Emails regarding your order: confirmation of service, sending of travel documents, satisfaction questionnaire.
• Tourisme Maya Newsletter. You can unsubscribe by sending us an email at firstname.lastname@example.org
• Emails: welcome, information, related to your business cycle or inactivity, news related to Tourisme Maya and your member benefits
• Personalized emails
To facilitate access to Tourisme Maya services, an automatic login is made to your member account when you click on the content of the emails we send you. We invite you to be vigilant when you transfer an email to a third party, who may have access to the information that is kept on your account.
An unsubscribe link is present on all communications sent, in order to give you the freedom to stop solicitations at any time.
Customize and optimize your experience
Through the analysis of your browsing data and the indications that you can provide on the site, we send you personalized emails or advertising messages about the products offered by Tourisme Maya, in order to offer you services that best match your research and related to the functionalities we offer you on the site (alerts, sales openings).
The study of the data related to your use of the site allows us to improve the service we offer you when you browse the site: thanks to these analyses, we can offer you offers that we think are most relevant to your experience.
The data of your reservations are used to establish statistical analyses that allow us to steer the commercial activity of Tourisme Maya.
ARE YOUR DATA SHARED?
Your data is shared with the suppliers concerned by your order, for its proper execution.
The data necessary to process your reservation will be transmitted to our suppliers.
Some countries may provide a lower level of protection than that guaranteed in Europe for your personal data. In this case, Tourisme Maya undertakes to take all appropriate measures to ensure that your personal data is protected and processed by our suppliers in accordance with the law in force within the EEA, in particular by the implementation of standard contractual data protection clauses approved by the European Commission or contractual clauses previously authorized by the competent supervisory authorities.
In addition, and in order to implement the customization of your experience, we collaborate with providers to whom we delegate the sending of communications or the collection and processing of data so that they are analyzed and allow us to improve our offer of services or customize our communications. In this context, we only provide them with the data necessary and sufficient to carry out their mission. Our service providers are also contractually committed to ensuring that the personal data received is processed only within the defined framework and in compliance with the regulations.
For the purpose of re-advertising by Tourisme Maya, we will also be able to transmit some of your data to partners or advertising platforms, including the products you have viewed on our site, details of your quotations or orders (including destination, departure date, number of passengers), your mobile device’s unique identifier and operating system, and in some cases your email address encrypted in highly secure format.
If you have expressly agreed to receive offers from our partners, your email address and/or registration information may be sent to them for commercial purposes. You can also no longer receive any offers from Tourisme Maya partners by emailing us: email@example.com
HOW LONG ARE YOUR DATA STORED?
The personal data you give us are kept for a period of 10 years from your last activity on the site or from the end date of your last stay.
WHAT IS A COOKIE?
A cookie is a data that is stored on a computer, tablet or mobile, when you are browsing the internet. Cookies allow the website to recognize your browser. They are mainly used to remember your choices and preferences. They do not cause any damage to your device. For example, they allow you to customize the content you view. You can obviously disable or prevent the placement of these cookies (see the “help” section of your Internet browser to configure these functions).
HOW DOES IT WORK ON TOURISME MAYA?
When you browse Tourisme Maya, you allow us, via a consent cookie, to retrieve data from your browsing. These data are then used to offer you the best offers that can meet your expectations, whether on the site or by sending newsletters. These cookies can be saved by us as well as by third parties for measurement tools and feedback campaigns. The information from these cookies can be kept for up to 10 years. As a reminder, you can delete your cookies at any time (see the “help” section of your Internet browser to configure these functions). Please note: if you choose to refuse certain cookies, you will not be able to use certain features of our site. Similarly, if you refuse certain advertising cookies, this does not mean that you will no longer see advertisements online. This will simply result in the presence of advertisements that will no longer be based on your preferences and user behavior, thus less relevant to you.
WHAT TYPES OF COOKIES ARE USED BY TOURISME MAYA?
Technical cookies: are essential to ensure the proper functioning of our service. Functional cookies: remember your preferences. They are not essential, but allow us to improve and adapt our content according to your expectations. Analytical cookies: are useful for observing how you use and navigate the site. The data we collect mainly includes the pages you view, open and exit, the type of browser and support you use, as well as information such as the number of clicks made on a given page. These data collected remain anonymous and do not reveal your identity. Advertising cookies: are used to display Tourisme Maya or third-party advertisements on other sites. This is called “re-joking”. It is built on the basis of the navigation information collected and the filters used during your searches on our site.
HOW DO YOU MANAGE YOUR CHOICES REGARDING COOKIES?
You can allow or refuse to store cookies on your device using the settings of your Internet browsing software. The configuration of these parameters varies by browser. You can usually find detailed instructions in your browser’s Help menu or by following the links below:
• For Internet Explorer™: http://windows.microsoft.com/en-EN/windows-vista/Block-or-allow-cookies
• For Safari™ http://support.apple.com/kb/PH5042
• For Chrome™ : http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647
• For Firefox™ : http://support.mozilla.org/en/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
• For Opera™ : http://help.opera.com/Windows/10.20/en/cookies.html
You can also manage your choices through the Youronlinechoices website, offered by digital advertising professionals gathered within the European Association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau (IAB) France:
HOW ARE YOUR DATA PROTECTED?
Tourisme Maya implements all necessary technical and organizational measures to protect the personal data we hold from any access, modification, destruction or disclosure. This includes the following security measures:
• Our internal IT network, our servers and the site are subject to technical measures that enable us to guarantee the highest degree of security of your personal data.
• We regularly audit our security measures to ensure their effectiveness.
• Access to your personal data is strictly reserved for Tourisme Maya employees and subcontractors, only in the context of the necessary processing and for which you have given your consent.
• Any illegal intrusion into our database will result in immediate alert and action.
HOW TO ACCESS YOUR DATA OR REQUEST THE DELETION OF YOUR DATA?
In accordance with General Data Protection Regulation 2016/679, you have the right to request access to, rectification or erasure of your personal data, limitation of the processing carried out, to oppose the processing and portability of your data. To do this you can send your request by sending an email via our Tourisme Maya web page, in the “Contact Us” section.